If it goes wrong

Contact an administrator or go to the Administration Guide section of this document. If you are an administrator:

  • Does your organization have a firewall that blocks outbound SMTP access? Hopsworks needs SMTP outbound access over TLS using SSL (port 587 or 465).
  • Is the Glassfish server up and running? Can you login to the Glassfish Administration console (on port 4848)?
  • Inside Glassfish, check the JavaMail settings. Is the gmail username/password correct? Are the SMTP server settings correct (hostname/ip, port, protocol (SSL, TLS))?

User fails to receive an email to validate her account

  • This may be a misconfigured gmail address/password or a network connectivity issue.
  • Does your organization have a firewall that blocks outbound SMTP access?
  • For administrators: was the correct gmail username/password supplied when installing?
  • If you are not using a Gmail address, are the smtp server settings correct (ip-address or hostname, port, protocol (SSL, TLS))?

User receives the validate-your-email message, but is not able to validate the account

  • Can you successfully access the Hopsworks homepage? If not, there may be a problem with the network or the webserver may be down.
  • Is the Glassfish webserver running and hopsworks-war, hopsworks-ear application installed, but you still can’t logon? It may be that MySQL Cluster is not running.
  • Check the Glassfish logs for problems and the Browser logs.

User successfully validates the account, but still can’t login

The user account status may not be in the correct state, see next section for how to update user account status.

User account has been disabled due to too many unsuccessful login attempts

From the Hopsworks administration application, the administrator can re-enable the account by going to “User Administration” and taking the action “Approve account”.

User account has been disabled due to too many unsuccessful login attempts

Contact your system administrator who will re-enable your account.